Time Warner Cable TV Service Questions

Time Warner Cable's Digital TV service has a sharper image, wider range of channels and features like Look Back and Start Over. Basic service generally only includes local stations, educational channels and a few national networks.

Time Warner Cable uses fiber optic cable which allows a high volume of data to transfer regardless of any weather or electrical interference. This allows customers' ability to receive high quality picture and sound at a reduced cost.

TWC TV allows you to access your favorite programming anytime anywhere on your TV or streaming online. With Time Warner Cable service, you have access to thousands of TV shows and movies at your disposal with ON-Demand.

TWC offers a wide variety of programming from local channels to sports, movies, and foreign languages programming. We offer different packages that can be tailored to your interest level. To view the channels available in your area check out our channel lineup by clicking here (insert link for channel lineup).

Talk about cable boxes and equipment required. Explain if we need as many boxes as there are TV’s connected in the house.

  • Separate box for each TV in order to access features available
  • Limited amount of channels without a box

In order to appreciate Time Warner Cable’s HD channels, you will need a high definition TV, an HDTV compatible set-top cable box or CableCARD™ from Time Warner Cable and a TV subscription.

Look Back® is an exclusive feature available to Time Warner Cable customers, allowing you to watch Primetime shows up to 72 hours after they've aired.

Just press Select on your remote, highlight the day the show aired, then the program name. Your show will start from the beginning up to 3 days after airing.

Time Warner Cable's Internet Service Questions

Time Warner Cable offers internet service from 1Mbps Download up to 50Mbps. Internet speeds vary by offer and by region. Enjoy the internet at your speed with the right plan from Time Warner Cable.

Time Warner Cable has partnered with McAfee to provide you with top of the line internet security and parental controls at no extra cost. McAfee® provides you with:

  • Protection against viruses – Defend computers from latest security threats including viruses, spyware and more. McAfee Antivirus software also scans your computer at least once a week
  • Scan email and instant messages for threats – Scan emails and attachments for viruses that you send and receive and analyze instant messages for potential threats.
  • Parental Controls – McAfee family protection lets you control what your kids can view online. Monitors social network sites and potential risks with strangers and online threats

In order to receive internet in your home a cable modem is required. You can choose to get a Time Warner Cable modem or purchase your own compatible modem.

You can subscribe to our Home Wifi™ service, or you can buy your own wireless router and connect it to the internet service.

Comcast Phone Service Questions

In most cases you can keep your phone number, and we’ll help verify and port your number during installation.

VoiceZone is a feature included in your service which allows you to check your voicemail and home phone settings online.

Ordering Time Warner Cable

Ordering services for your home is quick and easy. Simply enter your address, and we will check if Time Warner Cable services are available for your home. We will display exclusive online offers available in your area. Select the offer that best fits your needs and fill in the request form.

After you place your order, you will receive a confirmation e-mail including a confirmation number, service plan details and the necessary steps to schedule your installation.

Installation Questions

Installation time can vary depending on the services ordered. After you have placed your order, we provide you with the steps necessary to schedule your installation date and time.

With professional installation a service technician will install and set up the services. A one-time fee is charged and it varies by region.

With self-installation, you are provided with a self-installation kit including everything that is needed for quick and easy set-up of services.

Customer Support questions

If you’d like to place an order for Service, please enter your address at the top of the page or call us at 1-855-613-2995.

For existing consumers and for any customer service questions, our representatives are available 24/7 to answer your questions at 1-800-TWCable (800-892-2253).

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